Datsun Roadster Parts from Rallye Enterprises, Ltd. |
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We've tried to put down all the information about the various aspects of how we operate, hoping to alleviate misunderstandings. (We figure too much info is better then too little). At least we're not making the stuff up as we go along! |
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Nothing on this website is to be thought of as an offer to sell a given item at a given price. This website is strictly for my own entertainment! No written or spoken communication from you is "accepted" as an order until the items cross our shipping table. The above nonsense being stated; we try to go along with what is on the website. I don't like changes either! I may make dozens of changes a day to the website, it can STILL contain inaccuracies. It is as accurate as I have the time and energy to make it. LEGALLY SPEAKING consider it only a guide, a fantasy. Prices are subject to change at anytime, up until the time the order is PACKED. We will notify you in advance of shipment if prices have changed and give you the opportunity to change or cancel order. Availability and prices are just too unpredictable and unstable to say anything else. Many items would have vanished completely if we were not buying or trading parts with warehouses, retailers, hoarders, specialists, and car owners in many other countries. This is not conducive to stable prices and availability! Shipping a few items across the planet is not very economical or even sane. Prices on this website apply to orders where you have provided the part number and price, and the "VIN" of your car. Other orders will be price quoted by return email, fax etc, using our standard pricelist, which is usually higher. Please make up your list BEFORE you call. I'm pretty sure you don't want to get a busy signal when YOU try to call. : - ) "Kit" part numbers are necessary for "kit" prices. There are a number of kits and packages that will be unique to this website until our next catalog is released, so using the part number listed will guarantee you receive what you think you are ordering. You're welcome to order the slow way with us checking part numbers and prices but whoever's got the phone may not be able to do that on the spot and may still have to fax you or email you back. SALE
PRICES, usually shown in
RED Prices are for one part unless otherwise described, (pair, set of 4 etc). Prices are subject to change at any time, without notice. Prices on the website are almost always current but these days "current" can be different between 10am and 11am. A price given to you by phone,mail, fax or email is accurate at the time given and overrides any previously printed or posted price.If it changes before shipment we will give you the opportunity to cancel order. It's important that you let us know of the price you THINK it is when ordering so we can notify you if you are out of date or there has been a change. You can also specify a price increase allowable without contact (example 5%) to not slow the order. Many of the items we try to stock are not available through "normal" consistent sources. In the past, for the most part, we have averaged out the prices for parts. By this I mean if we had 3 of a certain part that cost us $50, $60 and $70, we might price all of three of the parts as if they each cost us $60. We'd make more on the first part, less on the last and it would all average out in the wash and there was an orderly adjustment of prices over time. Sometimes however it isn't $50 $60 $70 costs ,we may have items that were acquired at $10, $50, $100 over time or from economical or retail+++ sources. We began noticing that by averaging the parts it sometimes had the effect of reducing the sales on the item immediately and we weren't even selling the parts we had purchased at a great price. So in some instances now, prices may be adjusted a like a stairway that goes up every time the part or a certain quantity of the parts is sold. I'm telling you this as lately we have encountered situations where someone looked at the website on Thursday and saw a part they wanted to buy for say $50 and when they looked again on Monday it was $80. It can also work in reverse, you may buy it at $80 and then see it reduced the next week. The price situation is very fluid these days. One day we are buying from a collector, maybe the next day we find some in a warehouse carrying a 1996 price! We have no price guarantee like the Mega-Lo-Mart. RETURN TO TOP I hate to start this out with something stupid but it is necessary these days... NOTE: We have tons of time to answer questions you may have installing the part(s) you got from us. Being such a specific business has allowed us to pick up a thing or two about working on roadsters, and you have an ear (or keyboard) here when you go to install the part and have a question. I'd just rather spend my time answering those "I was under my car last night and..." questions then chasing our tails with the previous paragraph... If your card is declined by your provider for any reason, there is typically a delay in advising you of this. We usually discover this 2am on a Sunday... If you have sent your order in via email, or sent an email in addition to your faxed or called in order this delay will be reduced greatly. We have a $35 (parts value) minimum order. We know that no one likes to be see a a minimum order statement when needing to place an order for one item, however, we have had to instigate this as we have been going backwards financially on this type of order for some time. It recently became apparent after some time/cost studys that we might as well grow pumpkins as spend half an hour doing three $15 orders. This is waived for a number of reasons; new order related to order in same 30 day period; previous order history; all kinds of things. It is still expensive doing this as the delivery costs are almost the same up to about 5 pounds. PAYMENT
Most items can be paid for with a VISA, MasterCard, or any "Novus" (Discover etc) card IF IT IS YOUR CARD. (some restrictions listed below) Visa/MC checking account debit cards have become a fast growing method as well. We may decline to accept any card from anybody for any reason without explanation. We don't want to do this and if we decline to accept a charge card it is no statement about you. We apologize in advance if this occurs but we are no longer willing to take the risk (real or imagined) in certain situations even though they most likely mean nothing. We are more restrictive in this than some merchants to protect ourselves. The school of hard knocks has been a long and painful one, but we have survived 37 years and want to continue onward. Banks are protecting themselves just fine, merchants sometimes find themselves on a leaking raft. There may be other conditions to us accepting a charge card. We will advise you after we see the order as necessary. If you want a refund for ANY reason and used a charge card the most we would ever refund is 95.5% as that is all we originally usually receive from the charge card company. NEEDED FOR CHARGE CARD ORDERS: (we do not keep charge info on file) We currently accept charge cards for most orders where you are the car owner; you are the cardholder; you are currently a resident of one of the 50 states of the USA or a Canadian resident and the card is of USA or Canadian issue For shipping we would use the card's USA or Canadian street billing address which is the address that the bills for the charge card are mailed to. This address would also need to be the physical location of your home or the physical location of your job. If this address comes back as a mail drop we may decline to process order with a charge card. Some exceptions apply since we need a physical address to ship to. Your billing address is a PO Box and you have registered your home street address with your cardholder, and they have entered it into the merchant services clearance network as an authorized ship to address. Your billing address is a PO Box or home street address and you have registered your work address with your cardholder, and they have entered it into the merchant services clearance network as an authorized ship to address Most orders need an adult signature. If the order is paid for with a check or money order we will be happy to ship it ANYWHERE in care of ANYBODY you want. If shipped to a different person/location, we would need a paper mail, or email or fax request from you to do so.
Your email address on file will hasten any problem solving we need to do. A day and night phone number could also help us if a problem arises. Your charge card is not charged until the parts are sitting on the shipping table ready to be packed with shipment of the order scheduled for that or the following work day. Be sure to give your EXACT address. Most of the time we instruct UPS to make no changes. If they do, there is an additional $6 charge ($11 on air shipments) if you give us "3304 Adams" when you are actually at "3304 Adams St." or "3304 Adams Lane" or you leave out a "W" , "SE" etc, or forget an apartment number or suite number. Personal and company checks require a 14 day hold. (10 working days). They are held this long regardless of when your bank tells you it's cleared. Sorry but we've learned this the hard way. A check debit card gets around this. You can also send a money order or cashiers check, which can but not always reduce delays. Some large orders (box size and/or value) may require payment by check or money order as do some weights of air orders. You can of course get a money order at your bank on your charge card. On some the order can be processed if we receive a faxed or mailed in signature, photocopy of card, and your written authorization. Some other high cost or overseas orders may need to be paid for with a check, money order or bank transfer as well. Please inquire when ordering. With the exception of some large size items, parts are not available for pickup, we do not operate a walk-in counter. Phone Ordering is available Tuesday, Wednesday and Thursday 10-5. This has no relation whatsoever to when we answer emails, faxes or ship parts. You can email or fax your orders any hour any day of the year. The fax machine is in a secure location. If you do not have a fax, you can email in your order. If you do not feel comfortable emailing your charge card info you can email in the parts list and other information and fax or call in the charge info later. Some people send the card number in 2 emails and the expiration date in a 3rd. Emailing Orders however is BY FAR the fastest way to get your order processed, at least for the initial questions and answers. Emailing everything but the charge card info is still much quicker. If you don't feel comfortable emailing charge info (I don't) you can fax that to our secure fax or call that part of the order in. Emailed orders make it easier for us to get the order right, spell your street name correctly and have an quick way to contact you if there is a problem or concern. We process orders from 5pm-Midnight so it can save days if we can send an email inquiry to you immediately. You also have a written record of everthing stated. Faxing. Printing a note, stuffing it in a machine, listening to your fax not answer and having to keep track of the sheet I sent, you sent etc, is SLOW and always gets done after ANY emailing is to be done. Unless your order is TOTALLY complete with no questions it is far better to email if you can. I can send out 10-20 emails in the time it takes to print something and fax it, so I tend to put things that have to be faxed aside. It's human nature to try to resolve 10 problems quicker than one. If you want us to be able to email you with questions/answers, be sure to email US first so we have your email address on file, trying to type in your blurry fax email address is usually a waste of time, emails have to be EXACT. Once you email us all we have to do is hit REPLY and your info is on the way to you. If you do decide to fax something, especially if it is not typed...PRINT using CLEAR, DARK letters that are a little bit larger then normal. Set the fax machine to "Quality" or whatever the slower transmit setting is. Otherwise it can come through somewhat blurry. If I had a nickel for everytime we got a fax with an unreadable visa number or part number.... SPEEDING
THE ORDER MORE... Phone calls where you already have your prices, part numbers and VIN of car are of course also much quicker than if you don't. This applies to both the call and time to shipment, as orders already completed by you are always done much sooner then ones we have to workup ourselves. And without you knowing what's what beforehand it is a terrible use of everyone's time to go over everything on the phone. Going that route by providing the prices and part numbers is usually cheaper as well. So check the website first it will save time. Be sure your browser is set to look at a new version of the page everytime you access the site, or manually hit "refresh:" or "reload". If your browser isn't set that way you may be looking at a version of the page you stored yesterday, last week or last month. Parts and prices can change any hour of any day. As the orders are able to be received/processed quicker, the time increases to get other parts projects done, which benefits us and all of you. Rallye OVERSEAS ORDERS Please
email for information
COD CHANGING
AN ORDER...T RETURN TO TOP NEW PARTS... . The only warranties applying to this part(s) are those which may be offered by the manufacturer, if any. Rallye Enterprises, Ltd hereby expressly disclaims all warranties, either express or implied, including any implied warranties of merchantability of fitness for a particular purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this part(s) and/or service. Buyer shall not be entitled to recover from Rallye Ent. Ltd. any consequential damages, damages to property or person, damages for loss of use, loss of time, loss of profits, or income, or any other incidental damages. In the case of many Nissan parts, IF THE PART IS NO LONGER FOR SALE FROM NISSAN USA, THERE IS NO WARRANTY. Warranty is for repair or exchange (our decision on which is more practical) of the particular part only, and does not cover labor, transportation, failure of a related component, failure resulting from faulty installation, modification or abuse of the part, nor would the liability of Rallye Enterprises Ltd. at any time exceed the original value of the part. Parts from Nissan Motorsports or otherwise considered racing or competition items carry NO WARRANTY AT ALL, FOR ANYTHING. For many things however, we feel the part should function for 90 days and will try to work out something during that time. This 90 days begins when the part is tranferred into your possession by hand, or transferred into your possesion by giving it to a common carrier (UPS, Truckline, etc). It does not matter if you "just opened it a year later" or Uncle Fred has had it in his basement, or the shop "lost" it for awhile. If we feel a part needs to be returned due to defect there are two ways to do it. Contact us. We will advise further. We didn't used to do this but after a number of people failed to return "defective" parts after we shipped a free duplicate we have adopted this policy, and it is cast in granite. . (LACK OF) INFORMATION Nissan Motor Corporation does not warrant competition or racing items, AT ALL. From Nissan Motorsports: "Motorsports parts are sold 'as is' without any warranties whatsoever. Implied warranties, including warranties of merchantability or fitness for a particular purpose, are excluded. The entire risk as to quality and peformance of such parts is with the buyer. Should parts prove defective following their purchase, the buyer and not the manufacturer, distributor, or retailer assumes the entire cost of all necessary servicing or repair" RETURN TO TOP. USED
PARTS... On large items it is sometimes possible to skip the delivery and packing costs if you would like to pick the part up locally. Please inquire in advance of order. There is a $25 charge to do this. Basically we'll set the time with you by your schedule as much as possible. We'll throw the part in one our trucks running errands, we'll cruise by at or shortly after the scheduled time, if you're there you're there, if you're not you're not.
Not very likely. Being a narrow speciality business for so long has enabled us to know what part goes on what roadster. This doesn't preclude a communication problem on our part or your part. We rarely put the wrong part in the box. Most of the time the problem arises when something on your car has been changed since it left the factory, but anything can happen. When you receive your order, please check the parts for shortages or errors. We only keep digital photo & weight records a short time, so to correct ANY problem, we need to know within 72 hours (3 days) of the carrier delivering the item(s) to the shipping address you gave, by email, fax, or phone message, even if we're "closed." After that there's no way to file a claim. At receipt plus 72 hours (3 days) the order is considered to be complete and correct. If we are notified during the three days and when we receive the parts we can see it was our error (we don't claim to be infallible), we will gladly exchange the parts for the correct ones. We do not issue refunds in this type of situation. Any additional shipping is typically your responsibility, as it is to buy your own gas if you have to return to a walk in store. We don't like having to clean up mistakes, so we do our best to not make them. Stripping the parts out of the supplier boxes has helped greatly in this. Please provide phone/email information and the invoice number. RETURN TO TOP Again, not very likely, but we feel it's important to give you the information anyway. We pack our parts to survive almost anything they could possibly have to suffer through on their way to you. If it is damaged, it's important for you to know that under Interstate Commerce regulations, the carrier (UPS or the Truckline etc.), assume full responsibility for the merchandise once it is turned over to them. When you receive something that has obvious damage to the container, you should have the carrier note all damage, inside and out, to the contents and the container and/or if there is damage seen upon opening an undamaged container, call the carrier immediately and follow to the letter what they ask you to do to ensure your claim can be processed. (for UPS the number is 1-800-PICK-UPS). They will normally file a claim and set up a time to meet you to examine the box and contents. Do not throw any packing material or the box away, do not give up anything without receiving a receipt. If you were to simply return it to us you could lose all rights to recover damages. ALWAYS OPEN AND INSPECT ALL GLASS WHILE DRIVER IS THERE. If you cannot wait for the claim to be resolved you have the option of repurchasing the parts. If the claim refund is given to us instead of you, we will then credit the damaged shipment. On any order shipped out of this country we cannot guarantee any part will be there, and if something isn't, you'll have to take it up with your own smiling customs people. I count the stuff two different times and someone else does also when it is packed.
Special Order Items have a part number that ends in "SO." This would apply to parts that we may be able to acquire but no longer stock. If you see this designation on a listing you are interested in, please email us and we will let you know the particulars. In general special order items are a prepaid-by-check or money order, non refundable order. Since we do not have the item in hand, there is no guarantee we will be able to get the item. (we'll sure try though!) Unfortunately, if the item has to be brought over from Japan it can take a LONG time (3-12 months.) We will advise when we can cancel the order and refund your money. Basically, if we think it has to come from Japan you would have to agree you do not want a refund for 12 months. It can easily take that long if Nissan is making another run of the part (sometimes happens!) or sourcing the part from one of their suppliers in another country. If we find out earlier that the item is cancelled we'll of course refund at that time. Currently we are not able to get stock level and shipping dates from Japan. Somethings come and somethings don't, we never know until we open the box what we are REALLY going to get. Forget faxes, emails, pack slips, the only way we know FOR SURE is when we open the box here. We may wait 6 months and never get a reply or a part. If we do happen to receive the item at a later date, we'll advise you if you have emailed to be on the "WANT" list, but after the initial 12 months has passed you are not under any obligation to purchase the item. You may wonder how a big company (Nissan) can operate like this. I look at it a different way. Because they ARE a big company with operations and sources all over the planet, it's really the only way they CAN operate. Many car companies will not handle special orders at all, for any reason. It's just too much of a hassle for them. If the country you are in doesn't stock it, forget it. Nissan has always had an interest in providing good parts availability and long term service to it's customers. Recently the parts have begun to diminish at a rapid rate, but the cars are now 33-40 years old!!! Try to get stuff for a 15 year old anything else! |
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The minimum USA / CANADA parts order we will process excluding delivery charges is $30. Delivery Times HERE. ALL
DESTINATIONS & METHODS Yearly changes and additions of numerous surcharges make it difficult to guess what the cost will be. Think I'm kidding? We recently decided to call UPS and let THEM cost out an air shipment. We made three calls in a row and received three different costs, from the people that should know. With air shipments or foreign shipments, whatever dollar amounts we give are WILD GUESSES, and may be WAY OFF. There is not much possibility of even coming close until the box actually packed as the EXACT size and EXACT weight must be known to even guess on air shipments. Ground shipments in the USA and Canada are much more likely to be close. You'll get a better idea after you receive a few orders but I can tell you that if you order things one part at a time the delivery costs are going to be a lot. The cost per part to ship goes down drastically as you add items. A little "order planning" on your part will save you $$$$. Depending on the item and the order there may be a charge for the shipping container, and may be an increased packing charge. These charges may or may not be listed separately. On some orders for instance, we expend a great deal of time custom making a box to save you the extreme cost of motor freight or airline shipment or to get under one of UPS price-jump lines. We have adopted this policy rather than tack costs on to every hard to pack part, which isn't necessary on many shipments and would tend to drive the overall total price up. USA To give you an idea of packing and delivery costs on UPS shipments in the 48 states, we have compiled the following chart. This is only to help you estimate charges. This is PER BOX, not per shipment. We always try to pack and ship in the most economical configuration, but certain orders may require more than one box. This is JUST A GUIDE, not cut in stone. Unusually heavy or bulky items are figured on a time and material basis. Zones are distance from Seattle Zone 3 approx 200 miles (Portland, Spokane) Zone 5 approx 700-1100 miles (San Francisco, Los Angeles, Denver etc Zone 7 approx 1300-3500 miles Chicago, Little Rock and points east. ZN WEIGHT COST ZN WEIGHT COST 3 1
lb $19 5 10
lbs $38 3 5
lbs $24 5 20
lbs $44 3 10
lbs $30 7 1
lb $24 3 20
lbs $38 7 5
lbs $29 5 1
lb $21 7 10
lbs $42 5 5
lbs $26 7 20
lbs $49 Above
chart is just an ESTIMATE Figured to include packing or handling costs. If additional charges are in play for packing we will advise you by email. The current UPS fuel surcharge which is I think about 8% (12% on air boxes) is also included. This varies. Typical shipments have a $6.25 packing charge; included in the chart below.We have found this works better for people than raising all the prices to get rid of it. The cost of processing and packing an order varies by the shipment. This $6.25 attempts to pay for someone to pack the parts and argue with banking institutions over the validity of your charge card and address. YOU MAY know you have lived there for 20 years; I MAY know you have lived there for 20 years; if Merchant Services for the charge card companies disagrees the fun begins. The parts pays for insurance (fire, liability, health, company truck, trailers, building maintenance, taxes, computers, something resembling salaries. The parts pay for the loss in taking the money tied up in this and not using it for something sensible, usefull, easy etc. The parts pay towards replacing said parts at increasingly high prices coupled with increasingly difficult methods. The parts pay for an accountant, lawyer any day probably a psychiatrist. (someone who deals in "helping" people that tend to collect things i.e. roadster parts, roadsters; or pieces of roadsters) If we can find a way to lower what your order ends up we will do it. It is what it is; and there is nothing we can do about it but wonder why someone would order one tiny thing at a time; multiple times. NOTE: Prices shown for the various shipping related charges in this section are assuming you are using a charge card. If you are paying via money order the prices are about 4.5% less which is what we are currently incurring from the card issuers. Add
$2.90
if your zip is listed on UPS' "extended area" list. ($6 if
Hawaii, $15 if Alaska extended area. UPS residential surcharge of $2.95 is included in the below chart. UPS also charges this for delivery to a business in a house if an open entrance is not provided. We take this off when shipping to most business addresses.
We are no longer paying for the "priviledge" of collecting sales tax for the state to flush. If the shipment goes to a location that has not provided us with the current state tax documents; we have to add sales tax. In addition to this; (if the order is paid for with a charge card) the shipping/processing charge will include 4.7% of the sales tax amount; so we don't have to pay to collect sales tax. On a $200.00 sale this usually amounts to about 87 cents; which varies by the rate your city/county wants to extract from you.
UPS Charges "dimensional weight" even on many ground packages now. You take the above measurements, add together and divide by 166 to get the weight UPS will charge for that size of box REGARDLESS of it's true weight. This only affects larger boxes bigger than 5184 inches (length x width x height) like a 17"x 17"x 17" box for instance, or a 36"x 18"x 8". If 130-164 inches, (length + girth...imagine the box is a person and you are measuring height and belt size) UPS charges minimum weight of 90 pounds plus a $55 surcharge UPS will also charge extra if the item is not in a box ($9). UPS has become extremely complicated with the ever increasing number and severity of extra and many times hidden fees that continues to make every shipper's life a nightmare. We can only ESTIMATE charges. You are welcome to set a maximum on any order you place, if we cannot ship it for that price we will email you and let you know we are cancelling the order. When we started in 1976 the entire UPS shipping rates and variances were on an easy to use 11x17 wall chart. Now each year we get a new 180 page book, filled with tiny print they hope you will not read with NO simple "Highlights of Changes" page. Be sure to give your EXACT address. An inaccurate address will usually result in the box being returned, or delayed with a $12 charge added ($14 if Air). This is generated totally by UPS. If you give us "3304 Adams" when you are actually at "3304 Adams St." or "3304 Adams Lane" or you leave out a "W" , "SE" etc, or forget an apartment number or suite number. If the address you give is not totally correct UPS they will charge this. If a box is returned due to an address problem or no one home UPS now charge to return the box to us as well. The
best way to protect yourself is to EMAIL your order or at
LEAST your address. Emailing your order gives you an exact
record of what you ordered and the address given. SHIPPING ALTERNATIVES? The post office is getting better; but they have still told us to come back in three weeks when we have checked on a lost shipment. Is that what you want to hear from us after your card has been charged and your parts are??? I think not.
RETURN TO TOP.....
AIR
COSTS USA As a VERY ROUGH GUIDE: For 3 day air multiply ground estimate cost by 2 west of the Rockies; by 3 east of the rockies. Again; we'll always try to make it less. Sometimes other options are available, drop us a note via email with the order and we will advise Air Costs vary tremendously up or down depending on distance and the weight and size of the box. If we can make it less, WE WILL. We no longer use "2 day" or "overnight" or "Saturday delivery" as I've reached the end of the line in receiving someone's anger over an aspect of this I have NO CONTROL over. In general the more you combine your needed parts into one shipment the more you will save. RETURN TO TOP TIME TO SHIPMENT & TIME TO DELIVERY: Typically? Realistically? In the 48 states about 2-3 weeks from the time we receive ALL necessary information from you to day of delivery. Maybe sooner, maybe longer. Sometimes it is only a couple of days west coast. Used parts can EASILY add 2 weeks to an order. If you want an ACCURATE answer on parts availability please email. East of the Rockies you can cut some days off if you go with 3 day air mentioned above if money is no object... Shipping by air does not bump your order ahead of ground orders in the line. Although we make every effort to process ALL orders as soon as possible, going by air only changes travel time. Any delays due to parts availability or normal processing time will still exist. Out of the USA no idea. Weeks, months, years, it's out of our hands. (Foreign orders typically 3-4 weeks, but don't say you read it here...) We used to say 2 days, 4 days, a week, whatever, a lot of the time we were (and are) successful, but lately many times we are not and I feel it's better to have you surprised at something arriving sooner than disappointed at not seeing the item(s) when you thought you would. Used parts on the order can easily add an extra week or two if we have to remove it from a car or travel to another storage location to get it. Keep in mind that at any one time there may be 1-4 days worth of orders AHEAD of you. It is not unusual for us to pull a couple of 12 hour weekend shifts if we need to. I don't want the parts sitting here either, the sooner they are gone the sooner I can order more before they are ALL gone. Anything we tell you as to availability and time when you order over the phone is a WILD guess. You can however email and one of us can take a look at the true situation with the orders ahead of you and the current parts sitation and give you a more accurate answer. Parts availability is getting to be a problem. One of us needs to see what the inventory situation is against other pending orders. We list the worst case scenarios; but always strive to better the situation! USA/CANADA
FENDERS, HOODS, etc. Last time I checked you could reach Roadway Express at 1 800 762 3929. When you get your price quote from them, tell them you are either shipping from their Tukwila Depot to your local depot, or from the Tukwila Depot to your actual address. They can give you the price both ways to see if it is worth picking it up locally yourself. You have to choose a day as they will only give a price for a specific day; because I think of the fuel price change frequency. Delivery to YF-Roadway's Tukwila, Washington depot is $80 per shipment (not per box). If a shipment contains a hood, fender or other large object there is a $38 charge for each shipping carton (box). One or two fenders can go in one box. A hood takes its own box. Packing charge can vary but generally is $68 per carton for a hood or fender. Orders containing any large size item(s) may easily be delayed 2-3 weeks. This type of order is packed as time is available. Please email at the time for current schedule, it is sometimes also much shorter. On large items it is sometimes possible to skip the delivery, packing and box costs if you would like to pick the part up locally. Please inquire in advance of order. Basically we'll set the time with you by your schedule as much as possible. We'll throw the part in one our trucks running errands and have the driver attempt delivery at or shortly after the scheduled time, if you're there you're there, if you're not you're not and the driver will continue on his journey. CANADIAN
UPS & MAILED SHIPMENTS. Please
email for information
PRIOR
ARRANGEMENTS NECESSARY! Items returned for refund are subject to a 20% charge. Items that you would like to return for refund/exchange must ARRIVE HERE within 20 days of UPS delivering our shipment to the delivery address you designated as the initial recipient. Items must be returned prepaid to us, not COD. Returns must be sent with insurance via the post office to PO Box 367, Graham, WA 98338. If paid for with a charge card any return for ANY reason; even core charges always have a 3% deduction for bank costs. The banks will not refund bank card charges to us unless done the same day. Parts returned must be in the IDENTICAL condition as when we shipped them. Not installed, not used in any way, not dirty, not missing items, not modified, in some cases not even opened. For example a softop will not be accepted for return unless it is folded and packed EXACTLY as it was received to protect the windows. Once installation has been started in ANY way, it is not returnable. Other return restrictions/requirements may be found on or with the original invoice & paperwork. Engine bearings must be UNOPENED to be returnable, and are returnable for exchange in size only; so check those sizes BEFORE ordering. It is possible to damage engine bearings with the slightest amount of effort! Electrical parts,tools, rubber brake/clutch rebuild kits, and Special Orders are not returnable under any circumstances, alternators don't test fine here and mysteriously go out after your buddy has tried to hook them up. Have a competent auto electrician diagnose and repair your car's problem BEFORE ordering items. A new electrical item will go out immediately if the problem that killed your old item is not fixed. I guess what I'm trying to say is if you are ordering an electrical item, be sure you need it and plan to keep it. 'nuff said. With your vehicle identification number and engine number we can provide the correct parts to match what your car came with FROM THE FACTORY. We are not responsible for guessing how your car has been "modified" since it left the factory. People looking to save a buck, or puzzle makers that like to assemble one car from four, or even well meaning individuals that couldn't find the correct part may have created an omelet car. After 35 years of playing with these roadsters we have a pretty good idea of what's what. I would suggest you look at the pictures of the parts, and read the descriptions if available. If unsure, we'll post a picture or email back and forth with you if something doesn't seem right. These cars are titled as whatever year they were sold and not necessarily the model year they are. There are also running changes throughout the year. If you don't provide the VIN you are asking us to guess what parts you need. The various info pages in the parts sections will help alleviate problems. We don't rent parts. We do however, spend time and money locating, purchasing, stocking, advertising, packing and shipping parts, paying insurance, building costs, taxes and assorted other expenditures. For that reason we don't like to complete a sale only to have it come back. We do not hype parts to create sales. No one here will push you to needlessly buy something. One of us roadster nuts is available to email answers and won't hesitate to suggest you get advice from your machinist, electrician and/or mechanic if the problem is beyond our ability to solve. MOST PROBLEMS CANNOT BE DIAGNOSED BY REMOTE CONTROL I would also respectfully suggest you get local help if you are unsure of what to order. Please see USED PARTS return info in "Warranty" section in the left hand column of this page. If a refund is necessary it is done in the same form as payment i.e check if you sent us a check, or a credit against your charge card etc. It would only be done against the same card that was originally used.
When ordering, be sure to mention something if you are ordering something that the website says is wrong for your car. If you don't we may assume you made a mistake and not send it. If you want to place an order contigent on availability of a certain item(s), you need to email. It's impossible to call and check this as there is always a 1-5 day batch of orders AHEAD of yours, this information is not available to whoever has the phone that day, I have to check your inquiry against the orders in the works at night. If you are told on the phone the order should go out in X days that does NOT mean it necessarily will be complete only that we can ship out what we have AT THAT TIME. If you aren't just emailing the whole order in you can email me before or after and I can do a check on what's what for you. If I've emailed that we have something 98% of the time it will be set aside until your order is processed during the next night(s). I'm not infallible in this regard, but I know when you are planning a repair or upgrade event you'd like to know what the situation is with the parts and I will do my best to provide it. This isn't some huge company with rows of people in cubicles feeding data into machines. (Remember, this is a DATSUN ROADSTER business, not a MUSTANG business!) If you are not going to order it IMMEDIATELY don't bother to check availability, as even an hour can make a big difference in any particular part. Maybe we'll get more in, maybe not. Lately it's been more "not". Availability on items varies from "a lifetime supply" to "last one left yesterday." There are always orders in the works and things do run out, sometimes to never be seen again. If it's a critical repair part and your car is down we can at the least get back to you if there is a problem. Parts are going in and out of here at a fast clip, if we don't have one of the parts you asked about for a week I don't consider that a "problem". We're always happy to ship your order in 3 pieces of that's what you want, it's YOUR money. I don't guarantee that anything shown on this website will be available when you want it. In July 2000, the rate that parts evaporate from Japan's parts bins increased dramatically. The increase in sales we've had the past few years has only quickened that pace. We try to remove the price for items we KNOW are going to be out of stock for over a month or more, but there always isn't time to do this. We can have 50 of an item one day and a month later have none so I have to say that any parts shown or listed are for entertainment and information value only! As far as availability goes, NOTHING IS FOR SURE! Quantities available per sale may be restricted at any time. At any time any particular part may only be available in a multi-part kit. This may or may not show on the website. We will advise of this when you order or inquire via email. I try to keep this site updated, but to be honest after spending hours trying to make this site look the same when viewed by six different computer operating system/browser combinations, I sometimes think I'd be happier growing strawberries for a living. All that being said, we've got a whole bunch of parts and will do our best to get them to you!
This is a real sore point with me. Your charge card information is PRIVATE. We make every effort to protect it. Our fax and computers are in a secure location. Personal information is destroyed before being put in the trash and we do not archive charge card information. (that's why we have to ask for it each time) Phoned in, faxed in and mailed in charge card information is never, not for one second on a computer. Anything else will stay with Rallye and NEVER be sold, given away, or traded to any other individual, company, or entity. If and when the original and current owners of this business depart your information will not be forwarded. We will give them the option of US sending you a postcard and/or email, and YOU can contact the new owners if you want. I'm still enjoying the insanity of this business so there are not plans for any change. We will cooperate with law enforcement agencies on stolen vehicle situations and various types of criminal activity. Anything regarding charge card information requires we be presented with a valid warrant. The only other situation where I can see any contact with us being disclosed to another party is where we believe someone's actions or communications may be less than honest and sincere regarding the actual motives for the act or communication. I recently read a "Privacy" statement on a car dealer's website. It should have been titled a LACK of Privacy statement. Basically it said you couldn't even "OPT OUT" on anything that was "legally permissable" for them to do! DUH!!! Legally permissable does NOT mean LEGALLY REQUIRED. If we had legislators that did not act like business puppets this could be reversed so that you have to give them permission TO sell/trade your information, not have to ask them NOT to. Even banks are doing it, school districts! Do you have a child in school? Do they have an unlisted home number for you for emergencies? Some districts allow this to be passed on. This year (2006) there has seen another increase in personal information theft announcements, twice recently on stolen laptops. We don't have your social security number, we don't care what your driver's license number is. We don't need to know your birthday. Worried about the weekly announcements about the latest security hole in Windows? Forget about it, we don't use Windows, and again, no charge card information you mail, fax or phone in is put on any computer or automated storage device. 
We do not backorder items, but will put a date on the invoice when we think the item will be in. You can reorder if you wish. If you are having difficulty getting a certain item please email with the subject 'WANTED...and the item name we will notify you as soon as the part is available or if an option becomes available.
Due to the various legal ramifications that exist there are a couple of types of waivers we have to send out before shipping some parts. If the word "WAIVER" appears in the part's description we need to paper-mail or fax the waiver for you to sign and return. Please call/fax/email and we'll let you know what the situation is. PERFORMANCE WAIVER. Street Bar, Comp Harnesses, Used Fuel, Suspension, Steering, Brake Parts, etc. This would be for a new part like our "Street Bar." It would also be for certain used parts that pertain to the safety of the vehicle. Although we are as careful as possible with used parts in this regard, without these waivers many parts would just end up being tossed on the scrap pile. |
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