When
sending an email; be sure to include your name; the VIN
of the car you are working with; and your phone number.
This
will ensure that you receive a response; that you receive
a prompt response and that you receive as correct a
response as possible
To
send email please click on this link
Or
type the above into your email program if the link
doesn't automatically open your email program and address
your mail.
Most
email gets through just fine; but to prevent delays and
help in the case our email to you does NOT get thorough
we have provided the following. If you don't get an
answer back from us; please come back and read
this...
WE
REPLY TO ALL LEGITIMATE
*
EMAIL!
DO
NOT ASSUME that
because you do not find an email in your "In box" that
one wasn't sent!
Put
us on your ADDRESS
LIST,
put us on your FRIENDS
list; anytime you are expecting an email be sure to check
your SPAM
folder, BULK
folder, JUNK
folder. Most email providers use IDIOTIC
methods to determine what is SPAM.
You
may never see an email from us in your "Inbox" without
work on your part...
WHY?
Please
read the rest of this page if you would like to improve
your chances...
Update:
Although
our own email provider is run by a REAL person we can
talk to; and that can talk circles around most of the
ignorant cretins that work for big email providers; there
are things in cyberspace that cannot always be
controlled. If you ever have a message bounce back that
our email account doesn't exist please call/fax and I
will provide an alternate.
BLOCKED
AND MISDIRECTED EMAIL
If
you use YAHOO, HOTMAIL, AOL or many other internet
providers the email we send you may be blocked. Even
small providers and networks are taking drastic steps in
their quest to stop spam; many of them useless; and can
misdirect legitimate email from non-spammers as
well.
The
free email providers seem to be the worst for this. Gmail
and MSN seem to be still functioning properly; but ALL
email providers are doing this and your email situation
could change at any time. The volume of email sent can
trigger a problem; especially in a short amount of time.
Us sending an email with "visa" or "order" in the text
can indicate the email is "suspect".
I
think at the moment you cannot receive email from us if
you use Century-Link which is our OWN phone company. We
can't talk to them about the situation as we don't have
internet with them the clods.
Your
internet provider and/or email provider may have a "SPAM"
or "BULK" folder set up for you. Our email may land
there. You may have to add us to your "friends"
list...you may have to put us in your "Address book".
Please contact your email provider if you are unaware of
how to receive email they judge as possible SPAM. Some
email that they consider spam ( even any business email);
is sometimes JUST BEING DELETED...you don't receive it
and we don't get a bounceback letting us know
this!
If
your email provider lets you use "webmail" where you can
log on to your account and check email from anywhere
without using your normal email program, you might have
to use that to see if there is a folder (bulk-spam-junk
etc) that mail is going to. If you do find mail there you
actually wanted, you should be able to contact your
provider and find out how to get them to route it
correctly to you.
If
you don't get an answer within a couple of days please
call, or please send us another email account; give a
letter to the stagecoach driver or put a note in a bottle
and throw it in the ocean...just don't think we DON'T
answer email.
Many
emails are answered the hour we get it, and most during
the 12 hour shift that we opened it.
DID
YOU GET AND REPLY TO AN INITIAL EMAIL?
Once
we send an intial reply; even an "inquiry rcvd will
answer as soon as we can" or something and you get it
you'll at least know you can get mail from us...
We
will also send an email if you send in an order. Maybe
only "order received, thanks" just something so you know
it has been received. We'll follow up with any other
questions/comments. If your email is retrievable later
(see "Finding your email a 2nd time" below); we will also
send the UPS tracking number when it leaves here so you
can track package if you want at UPS.com.
If
you do not receive such an email or an answer to your
email either we have not received your email or you are
currently being blocked from receiving email from
us.
Drop
us another email to check status. I get a lot of emails
but two don't usually get by me.
Or
give us a call, send a postcard, put a message in a
bottle, just don't think we ignore email...
YOUR
EMAIL BOUNCES BACK...
Now
and then we have email bounce back to us. Your email
provider may tell us your MAILBOX IS FULL. Your email
provider usually will show on your email screen how much
"room" you have left. You'll need to discard some email
if it is full.
Surprisingly
we sometimes get email bounced back with the message NO
SUCH ACCOUNT, NO SUCH NAME, or NO SUCH HOST.
In
this case we are guessing you are using a name or account
you have actually closed; or that the email provider has
closed. Again, your email provider can clear this
up.
Your
email answer may be delayed
WHY?
Emails
back to you may be delayed
for any number of reasons.
IS
YOUR EMAIL PROVIDER
SLOW AS SLUDGE?
We
have had some customers tell us they aren't receiving
emails for 10 hours after we have sent them!!! Email
should be to you within 2 seconds of leaving us. If it
isn't ask your provider WHY. We have some customers that
we will email back and forth 5 times in 15
minutes.
FINDING
YOUR EMAIL A SECOND TIME
If
we need to access your previous emails we may not be able
to if your email return address gives no clues.
If
your name isn't in your actual address like:
larryfine@xxyyzz.com
You
can put "carots" around your email address and add your
name in front like:
larryfine
<roadsterman@xxyyzz.com>
Or
you can put your name in quotes with no carots around the
address:
"larry
fine" roadsterman@zzzzz.com
Or
you can put your name in the SUBJECT LINE
Larry
Fine Parts Order
Question
- Larry Fine
That
way when I do a search later I can find it and get the
question answered or the order processed quicker.
USED
PARTS ANSWERS CAN
MANY TIMES BE DELAYED
Used
parts may not be on the shelf and may be at any number of
storage locations; some many miles away. The part may
still be on a car as well. Typically used parts don't
show on the computer so it is more involved to even check
on them. We will still send an email note so you know we
received your email OK.
WE
DON'T HAVE ALL THE INFORMATION
VIN
Datsun roadsters are licensed as year sold which may not
be the year it really is; and there are changes
throughout the production year; so a VIN is necessary.
When sending an email; please include phone number and
VIN number The VIN number (same as "car number") is on
your registration and title; on the dash of a true 69-70
and under the hood next to the hood latch. (Starts with
SPL or SRL on Left Hand Drives, SP or SR on Right Hand
Drive Cars). For help on vin and engine number location
please see "Identifying
Your Roadster"
and "Year
your Car Really Is"
NAME
& PHONE? Sometimes
a call is easier for us, and anonymous email tends to get
ignored.
ENGINE
& TRANSMISSION PARTS
If ordering engine or transmission parts it is a good
idea to send the engine number along with the order as
well. A lot of these cars have been modified or
omletized. For transmission parts also add "4-spd" or
"5-spd".
SHIPPING,
PACKING, HANDLING ESTIMATES.
We can't give a shipping estimate if we don't have your
complete address including zip code (postal code if out
of USA)
PLEASE
SEND THE ORIGINAL EMAIL(S)
WHEN YOU SEND A SECOND OR THIRD EMAIL
This
will speed up your return answer greatly. Although you
will probably remember what I said two hours ago, I won't
as I sometimes answer dozens of emails and/or calls in
two hours.
Due
to time constraints, if you ask about something that is
on the website your return email will just indicate the
page the item is on. If you aren't sure if a certain part
is what you are needing or can't find a part; please
email any questions. If you need a picture of something
that isn't pictured please email, we'll try to get one
posted.
SERVICE
QUESTIONS:
If
you have service questions related to parts you bought,
be sure to include the invoice number in your email.
And
on a last note definitely in violation of the
politician/business owner guidebook of keeping your mouth
shut and not offending anyone...
ANONYMOUS
EMAILS WE MAY OR MAY NOT ANSWER
Feel
free to send those anonymous emails with
"UL489SN#520@aol.com"
as the only identifying info, so I can address you back
as "Dear UL489SN#520@aol.com."
Call me a throwback to the civilized world; but written
communication like this I consider about the same as
driving by and yelling out your car window. After dealing
directly with owners for 38 years, I just can't seem to
stop putting those anonymous emails at the BOTTOM of the
to-be-answered pile...
*LEGITIMATE
EMAILS?
When
sending an email; be sure to include your name; the VIN
of the car you are working with; and your phone number.
At
the top of this page I said we answer all legitimate
email. Anonymous emails we don't consider a legitimate
form of communication; they may or may not get answered
depending on the current time situation. As time catches
up to me (or passes me) I'm no longer willing to invest
time in figuring out why the bogus part you got from some
goof on ebay or any place else won't work/fit whatever.
I've always found such behavior to be a tad
boorish.
Those
of you that have known me 10-38 years probably understand
all of this better. I didn't want to end this by
offending anyone. I'm just saying that in some cases,
especially where I have to do some thinkin' and typin'
I'd be inclined to put out the effort sooner if it was
from me to you and not from me to UL489SN#520@aol.com. Of
course if your name actually happens to be UL489SN#520
then I better get on the stick and get your email
answered!
Ah,
I feel better already. Keep those electrical bits coming
my way.
Dann
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