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EMAIL MOST DAYS 10-10

PHONE TUES-WED-THUR 10-5
(Except 1st-5th) To send email please click on this link

Or type the above into your email program if the link doesn't automatically open your email program and address your mail.

Most email gets through just fine; but to prevent delays and help in the case our email to you does NOT get thorough we have provided the following. If you don't get an answer back from us; please come back and read this...

WE REPLY TO ALL LEGITIMATE * EMAIL! 

DO NOT ASSUME that because you do not find an email in your "In box" that one wasn't sent!

Put us on your ADDRESS LIST, put us on your FRIENDS list; anytime you are expecting an email be sure to check your SPAM folder, BULK folder, JUNK folder. Most email providers use IDIOTIC methods to determine what is SPAM.

You may never see an email from us in your "Inbox" without work on your part... 

WHY?

Please read the rest of this page if you would like to improve your chances... 

 

Update:

Although our own email provider is run by a REAL person we can talk to; and that can talk circles around most of the ignorant cretins that work for big email providers; there are things in cyberspace that cannot always be controlled. If you ever have a message bounce back that our email account doesn't exist please call/fax and I will provide an alternate.

BLOCKED AND MISDIRECTED EMAIL

If you use YAHOO, HOTMAIL, AOL or many other internet providers the email we send you may be blocked. Even small providers and networks are taking drastic steps in their quest to stop spam; many of them useless; and can misdirect legitimate email from non-spammers as well.

The free email providers seem to be the worst for this. Gmail and MSN seem to be still functioning properly; but ALL email providers are doing this and your email situation could change at any time. The volume of email sent can trigger a problem; especially in a short amount of time. Us sending an email with "visa" or "order" in the text can indicate the email is "suspect".

I think at the moment you cannot receive email from us if you use Century-Link which is our OWN phone company. We can't talk to them about the situation as we don't have internet with them the clods.

Your internet provider and/or email provider may have a "SPAM" or "BULK" folder set up for you. Our email may land there. You may have to add us to your "friends" list...you may have to put us in your "Address book". Please contact your email provider if you are unaware of how to receive email they judge as possible SPAM. Some email that they consider spam ( even any business email); is sometimes JUST BEING DELETED...you don't receive it and we don't get a bounceback letting us know this!

If your email provider lets you use "webmail" where you can log on to your account and check email from anywhere without using your normal email program, you might have to use that to see if there is a folder (bulk-spam-junk etc) that mail is going to. If you do find mail there you actually wanted, you should be able to contact your provider and find out how to get them to route it correctly to you.

If you don't get an answer within a couple of days please call, or please send us another email account; give a letter to the stagecoach driver or put a note in a bottle and throw it in the ocean...just don't think we DON'T answer email.

Many emails are answered the hour we get it, and most during the 12 hour shift that we opened it.


DID YOU GET AND REPLY TO AN INITIAL EMAIL?
Once we send an intial reply; even an "inquiry rcvd will answer as soon as we can" or something and you get it you'll at least know you can get mail from us...

We will also send an email if you send in an order. Maybe only "order received, thanks" just something so you know it has been received. We'll follow up with any other questions/comments. If your email is retrievable later (see "Finding your email a 2nd time" below); we will also send the UPS tracking number when it leaves here so you can track package if you want at UPS.com.

If you do not receive such an email or an answer to your email either we have not received your email or you are currently being blocked from receiving email from us.

Drop us another email to check status. I get a lot of emails but two don't usually get by me.

Or give us a call, send a postcard, put a message in a bottle, just don't think we ignore email...


YOUR EMAIL BOUNCES BACK...

Now and then we have email bounce back to us. Your email provider may tell us your MAILBOX IS FULL. Your email provider usually will show on your email screen how much "room" you have left. You'll need to discard some email if it is full.

Surprisingly we sometimes get email bounced back with the message NO SUCH ACCOUNT, NO SUCH NAME, or NO SUCH HOST.

In this case we are guessing you are using a name or account you have actually closed; or that the email provider has closed. Again, your email provider can clear this up.


Your email answer may be delayed

WHY?

Emails back to you may be delayed
for any number of reasons.


IS YOUR EMAIL PROVIDER
SLOW AS SLUDGE?

We have had some customers tell us they aren't receiving emails for 10 hours after we have sent them!!! Email should be to you within 2 seconds of leaving us. If it isn't ask your provider WHY. We have some customers that we will email back and forth 5 times in 15 minutes.

FINDING YOUR EMAIL A SECOND TIME

If we need to access your previous emails we may not be able to if your email return address gives no clues.

If your name isn't in your actual address like:

larryfine@xxyyzz.com
You can put "carots" around your email address and add your name in front like:
larryfine <roadsterman@xxyyzz.com>
Or you can put your name in quotes with no carots around the address:
"larry fine" roadsterman@zzzzz.com

Or you can put your name in the SUBJECT LINE

Larry Fine Parts Order

Question - Larry Fine

That way when I do a search later I can find it and get the question answered or the order processed quicker. Otherwise it will probably become "invisible".


USED PARTS ANSWERS CAN
MANY TIMES BE DELAYED
Used parts may not be on the shelf and may be at any number of storage locations; some many miles away. The part may still be on a car as well. Typically used parts don't show on the computer so it is more involved to even check on them. We will still send an email note so you know we received your email OK.

WE DON'T HAVE ALL THE INFORMATION

VIN
Datsun roadsters are licensed as year sold which may not be the year it really is; and there are changes throughout the production year; so a VIN is necessary. When sending an email; please include phone number and VIN number The VIN number (same as "car number") is on your registration and title; on the dash of a true 69-70 and under the hood next to the hood latch. (Starts with SPL or SRL on Left Hand Drives, SP or SR on Right Hand Drive Cars). For help on vin and engine number location please see "
Identifying Your Roadster" and "Year your Car Really Is"

NAME & PHONE? Sometimes a call is easier for us, and anonymous email tends to get ignored.

ENGINE & TRANSMISSION PARTS
If ordering engine or transmission parts it is a good idea to send the engine number along with the order as well. A lot of these cars have been modified or omletized. For transmission parts also add "4-spd" or "5-spd" and review the difference between "Borg Warner" and "Servo" on the website TRANS pages if you have not already become a "gearhead". :-)

SHIPPING, PACKING, HANDLING ESTIMATES.
We can't give a shipping estimate if we don't have your complete address including zip code (postal code if out of USA). The shipping chart on the website is good for most USA orders.


PLEASE SEND THE ORIGINAL EMAIL(S)
WHEN YOU SEND A SECOND OR THIRD EMAIL
This will speed up your return answer greatly. Although you will probably remember what I said two hours ago, I won't as I sometimes answer dozens of emails and/or calls in two hours.

Due to time constraints, if you ask about something that is on the website your return email will just indicate the page the item is on. If you aren't sure if a certain part is what you are needing or can't find a part; please email any questions. If you need a picture of something that isn't pictured please email, we'll try to get one posted.


SERVICE QUESTIONS:
If you have service questions related to parts you bought, be sure to include the invoice number in your email.


And on a last note definitely in violation of the politician/business owner guidebook of keeping your mouth shut and not offending anyone...

ANONYMOUS EMAILS WE MAY OR MAY NOT ANSWER

Feel free to send those anonymous emails with "UL489SN#520@aol.com" as the only identifying info, so I can address you back as "Dear UL489SN#520@aol.com." Call me a throwback to the civilized world; but written communication like this I consider about the same as driving by and yelling out your car window. After dealing directly with owners for 38 years, I just can't seem to stop putting those anonymous emails at the BOTTOM of the to-be-answered pile...

*LEGITIMATE EMAILS?
At the top of this page I said we answer all legitimate email. Anonymous emails we don't consider a legitimate form of communication; they may or may not get answered depending on the current time situation.

Also keep it in mind that if someone tells you we don't respond to emails and/or don't have any parts; once someone is rude or ugly on the phone or in an email we do not repeat the mistake in responding to them; ever. Some people feel that is the way to get what they want.

And as time catches up to me (or passes me) I'm no longer willing to invest time in figuring out why the bogus part you got from some goof someplace else won't work/fit whatever. I've always found such questions to be a tad boorish.

Those of you that have known me 10-38 years probably understand all of this better. I didn't want to end this by offending anyone. I'm just saying that in some cases, especially where I have to do some thinkin' and typin' I'd be inclined to put out the effort sooner if it was from me to you and not from me to UL489SN#520@aol.com. Of course if your name actually happens to be UL489SN#520 then I better get on the stick and get your email answered!

Ah, I feel better already. Keep those electrical bits coming my way.

Dann

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