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OPERATING
HOURS and
SPEEDING
YOUR ORDER ON IT'S WAY...
With
the exception of the 1st week of the month when we are
closed, currently you can get us on the phone Tuesday,
Wednesday and Thursday 10-5 and by email 10-10 most days of
the year.
You
can email or fax your orders any hour any day of the year.
The fax machine is in a secure location. Some people find it
works quickest to email the order and call in the charge
card info. It works best for us if the majority of the order
is emailed as t it saves us both time and your order is more
accurately received and is processed quicker as we have a
written list prepared by YOU. It's hard to make a mistake
from a written list.
Phone
calls where you already have your prices and part numbers
are of course much quicker than if you don't. This applies
to both the call and time to shipment, as orders sent in
already completed by you are always done much sooner then
ones we have to workup ourselves.
It's
usually cheaper for you as well as the prices on the website
can be different from the list we use on the phone. Be sure
your browser is set to look at a new version of the page
everytime you access the site, or manually hit "refresh:" or
"reload". If your browser isn't set that way you may be
looking at a version of the page you stored yesterday last
week or last month. Parts and prices can change any hour of
any day. If there's something you can't find please email me
and I'll get you pointed in the right direction or fix the
problem.
If
possible send us an email note even if you are faxing in an
order or calling. All kinds of questions can come up when
the order is processed, zipping you an email at midnight
keeps everything going on a timely basis. If we have your
email address, we can send you the information so you can
track the package at ups.com
Our
phone BUSY?...Let's say you have already emailed your order
in and we've gone back and forth as necessary with
questions, changes etc. You've already given the other
information (billing address, phone number, vin number of
car, part numbers and prices). Now all that's left is to
give us the charge card info, and you want to do that via
phone. If our phones are tied up please email in the phone
number(s) and hours where you wish be reached and one of us
will call for the last bit of info that will get the parts
on their way to you. We can many times do this at night and
on weekends as well. Thanks.
Dann
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