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EMAIL :
Tuesday Wednesday Thursday
10 - 10
In reality most weeks we send email out seven days a week 9 to 11. Many times when we may say we are "closed" it is the phone only that suffers due to running errands and completing projects; the email usually continues onward!

Emailed orders received on the weekend are many times ready to ship out on Monday.

Whenever possible we like to turn emails back around to you as quick as possible, in no relation to any "open" hours or days.

Send it as soon as you think of it. There have been times when I've been moving parts from storage and taken a break and answered email at 1am...


PHONE :

There are some large projects of a pressing nature we have been putting off for well; decades? I had thought we would complete them when Rallye finished 30 years and we retired; then it was 35; now we're into year 38 with no sight of land on the horizon.

So we are just going to do them. It won't slow down our shipping; but will surely reduce the time we have available to stay near the phone. If you want to resolve things quickly; please email if you can. If you can't; please leave your name, phone, vin of car and a clue as to what the call is about and the best time to call you if we are out when you call. We can return emails and calls anytime from 10 am to 10 pm most days. Thanks, Dann

Tuesday Wednesday Thursday

10 am - 5 pm

(some weeks Monday through Saturday )

You can also fax your order in 24 hours a day.

Parts are shipped as soon as we get the necessary information from you; regardless of whether we are "closed" or appear to be "closed". In all truthfulness; this place is almost never really closed. The shipping and emails sure don't stop.

One of the biggest projects is cataloging everything that is in all of our storage buildings and "borrowed" garages, extra rooms etc. New and Rebuilt. Used stuff; ugly to nice and everywhere in between.

: -)


CLOSED :

1st - 5th + Major Holidays

Any other closures will be posted at the top of this page as soon as possible. If you can send an email we can usually get back to you quicker than a phone message.

In reality; we are usually shipping parts and answering the phone and email as usual. Feel free to call/email anytime.

 


SHIPPING :

Monday thru Friday

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WEIRD HOURS/DAYS...WHY?
Since we first helped someone else with a parts or service task some thirty five years ago we have always had unconventional operating hours and days. Now that we can post any changes to the world in a few minutes it is less of a problem.

Since the roadster and most of its owners are also unconventional this has not been a problem. I had enough of buzzers going off telling me when to work, eat, leave; during the short time I worked as a robot at Boeing 40 years ago.

Sometimes we decide to work 80 hours in a week (or the parts orders decide it). Many times the "closed days" are Rallye project catchup days and we do manage to get email out. With so many people choosing to email it doesn't seem to matter as much when we are here as the emails come in 24 hours a day.

Spend time with your pets, your family, your friends and yourself. Life passes quickly.

Most of all, keep on smiling; it's contagious.

Dann

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ASAP ORDERS:
You can get a jump on the when-we-reopen-orders by emailing or faxing in your order during the closure. Those orders are done in the order received before orders that come in after we reopen.

Typically orders placed before 2pm the day before we "close" will either be shipped or we will notify you via email if the order will be delayed (if you have emailed your order, or if you have sent us an email in addition to your phone or fax order. This is always a good idea as the orders are done at night and if we have a question we can send an email much quicker. Orders can usually get shipped assuming we have all the required info to ship the order i.e.

  • Name as it is on your Charge Card
  • Billing Address (where your card bills are sent to)
  • Card Number & Expiration date
  • 3 digits on back of card
  • Part numbers of items you want to order
  • Prices on parts you are ordering (so we know you are current)
  • Phone Number
  • Vehicle Identification Number (also called VIN, chassis number, serial number) see website info pages if necessary
  • Year, Type of Car (68 1600 etc)
  • Let us know if you want to have us ship what we have at the time, or hold order if certain items are out of stock at the time.
  • We will normally contact you with any questions via email; and send tracking info via email as well.

SPEEDING YOUR ORDER ON IT'S WAY

DURING "NORMAL" TIMES...

You can email or fax your orders any hour any day of the year. The fax machine is in a secure location. Some people find it works quickest to email the order and call in the charge card info. It works best for us if the majority of the order is emailed as it saves us both time. Your order is accurately received and is processed quicker as we have a written list prepared by YOU. It's hard to make a mistake from a written list.

Phone calls where you already have your prices and part numbers are of course much quicker than if you don't. This applies to both the call and time to shipment, as orders sent in already completed by you are always done much sooner then ones we have to workup ourselves.

It's usually cheaper for you as well as the prices on the website may be less than the list we use for orders without part numbers. Be sure your browser is set to look at a new version of the page everytime you access the site, or manually hit "refresh:" or "reload". If your browser isn't set that way you may be looking at a version of the page you stored yesterday last week or last month. Parts and prices can change any hour of any day. If there's something you can't find please email me and I'll get you pointed in the right direction or fix the problem.

If possible send us an email note even if you are faxing in an order or calling. All kinds of questions can come up when the order is processed, zipping you an email at midnight keeps everything going on a timely basis. If we have your email address, we can send you the information so you can track the package at ups.com

Our phone BUSY?...Let's say you have already emailed your order in and we've gone back and forth as necessary with questions, changes etc. You've already given the other information (billing address, phone number, vin number of car, part numbers and prices). Now all that's left is to give us the charge card info, and you want to do that via phone. If our phones are tied up please email in the phone number(s) and hours where you wish be reached and one of us will call for the last bit of info that will get the parts on their way to you. We can many times do this at night and on weekends as well. Thanks.

Dann

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