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WEIRD HOURS/DAYS....WHY? Since we first helped someone else with a parts or service task some thirty five years ago we have always had unconventional operating hours and days. Since the roadster and most of its owners are also unconventional this has not been a problem. Now that we can post any changes to the world in a few minutes it is less of a problem. Many times the "closed days" are Rallye project catchup days and many times we do manage to still get email out. We will post any "closures" as soon as they are known. You can leave messages on the phone line or send an email or fax anytime. Dann |
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OPERATING HOURS and SPEEDING YOUR ORDER ON IT'S WAY... With the exception of the 1st week of the month when we are closed, currently you can get us on the phone Tuesday, Wednesday and Thursday 10-5 and by email 10-10 most days of the year. You can email or fax your orders any hour any day of the year. The fax machine is in a secure location. Some people find it works quickest to email the order and call in the charge card info. It works best for us if the majority of the order is emailed as t it saves us both time and your order is more accurately received and is processed quicker as we have a written list prepared by YOU. It's hard to make a mistake from a written list. Phone calls where you already have your prices and part numbers are of course much quicker than if you don't. This applies to both the call and time to shipment, as orders sent in already completed by you are always done much sooner then ones we have to workup ourselves. It's usually cheaper for you as well as the prices on the website can be different from the list we use on the phone. Be sure your browser is set to look at a new version of the page everytime you access the site, or manually hit "refresh:" or "reload". If your browser isn't set that way you may be looking at a version of the page you stored yesterday last week or last month. Parts and prices can change any hour of any day. If there's something you can't find please email me and I'll get you pointed in the right direction or fix the problem. If possible send us an email note even if you are faxing in an order or calling. All kinds of questions can come up when the order is processed, zipping you an email at midnight keeps everything going on a timely basis. If we have your email address, we can send you the information so you can track the package at ups.com Our phone BUSY?...Let's say you have already emailed your order in and we've gone back and forth as necessary with questions, changes etc. You've already given the other information (billing address, phone number, vin number of car, part numbers and prices). Now all that's left is to give us the charge card info, and you want to do that via phone. If our phones are tied up please email in the phone number(s) and hours where you wish be reached and one of us will call for the last bit of info that will get the parts on their way to you. We can many times do this at night and on weekends as well. Thanks. Dann |
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