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EMAIL :
Tuesday Wednesday Thursday
10 - 10
In reality most weeks we send email out seven days a week 9 to 11. Many times when we may say we are "closed" it is the phone only that suffers due to running errands and completing projects; the email usually continues onward!

Emailed orders received on the weekend are many times ready to ship out on Monday.

Whenever possible we like to turn emails back around to you as quick as possible, in no relation to any "open" hours or days.

Send it as soon as you think of it. There have been times when I've been moving parts from storage and taken a break and answered email at 1am...


PHONE : (AUG - SEPT 2014 ESPECIALLY)

The below info applies but we are going to be working on property before the rains come and will be tougher to find with the phone. We will return calls as soon as possible but if you want a quicker answer I am checking email most days including weekends every couple of hours. For charge card orders you can send name on card; billing address and order via email and we can call you for the important stuff if you want; if we are not available on the phone. Many days we will be available TUES-WED-THUR as usual but I wanted to throw this out there so you won't wonder what the heck is going on... thanks; Dann

Oh, orders are on the same schedule of departure; they are almost all now being done after 10 pm.

There are some large projects of a pressing nature we have been putting off for well; decades? I had thought we would complete them when Rallye finished 30 years and we docked; then it was 35; now we're into year 39 with no sight of land on the horizon.

So we are just going to work on completing them. It won't slow down our shipping; but will surely reduce the time we have available to stay near the phone. If you want to resolve things quickly; you can email. We return emails anytime from 10 am to 10 pm most days. Thanks, Dann

PHONE HOURS:

Tuesday Wednesday Thursday

10 am - 5 pm


Please see ORDERING INFO for further information.

CLOSED :

1st - 5th + Major Holidays

Any other closures will be posted at the top of this page as soon as possible.

In reality; we are usually shipping parts and answering the phone and email as usual. Feel free to call/email anytime.


SHIPPING :

Monday thru Friday

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WEIRD HOURS/DAYS...WHY?
Since we first helped someone else with a parts or service task some thirty five years ago we have always had unconventional operating hours and days. Now that we can post any changes to the world in a few minutes it is less of a problem.

Since the roadster and most of its owners are also unconventional this has not been a problem. I had enough of buzzers going off telling me when to work, eat, leave; during the short time I worked as a robot at Boeing 40 years ago.

Sometimes we decide to work 80 hours in a week (or the parts orders decide it). Many times the "closed days" are Rallye project catchup days and we do manage to get email out. With so many people choosing to email it doesn't seem to matter as much when we are here as the emails come in 24 hours a day.

Spend time with your pets, your family, your friends and yourself. Life passes quickly.

Most of all, keep on smiling; it's contagious.

Dann

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ASAP ORDERS:
You can get a jump on the when-we-reopen-orders by emailing your order during the closure. Those orders are done in the order received before orders that come in after we reopen.

Typically orders placed before 2pm the day before we "close" will either be shipped or we will notify you via email if the order will be delayed (if you have emailed your order, or if you have sent us an email in addition to your phone or fax order. This is always a good idea as the orders are done at night and if we have a question we can send an email much quicker. Orders can usually get shipped assuming we have all the required info to ship the order i.e.

  • Name as it is on your Charge Card
  • Billing Address (where your card bills are sent to)
  • Card Number & Expiration date
  • 3 digits on back of card
  • Part numbers of items you want to order
  • Prices on parts you are ordering (so we know you are current)
  • Phone Number
  • Vehicle Identification Number (also called VIN, chassis number, serial number) see website info pages if necessary
  • Year, Type of Car (68 1600 etc)
  • Customer Service number on the back of your credit card if available. This may cut huge delays.
  • Let us know if you want to have us ship what we have at the time, or hold order if certain items are out of stock at the time.
  • We will normally contact you with any questions via email; and send tracking info via email as well.

SPEEDING YOUR ORDER ON IT'S WAY

DURING "NORMAL" TIMES...

You can email or fax your orders any hour any day of the year. The fax machine is in a secure location. Some people find it works quickest to email the order and call in the charge card info. It works best for us if the majority of the order is emailed as it saves us both time. Your order is accurately received and is processed quicker as we have a written list prepared by YOU. It's hard to make a mistake from a written list.

Phone calls where you already have your prices and part numbers are of course much quicker than if you don't. This applies to both the call and time to shipment, as orders sent in already completed by you are always done much sooner then ones we have to workup ourselves; plus we have to notify you OF the prices if you haven't given them to us as you believe they are.

Be sure your browser is set to look at a new version of the page everytime you access the site, or manually hit "refresh:" or "reload". If your browser isn't set that way you may be looking at a version of the page you stored yesterday last week or last month. Parts and prices can change any hour of any day. If there's something you can't find please email me and I'll get you pointed in the right direction or fix the problem; or post another picture if necessary. I'd like to stop and put up another thousand pictures; just never is any break around here.

If possible send us an email note even if you are calling in an order. All kinds of questions can come up when the order is processed, zipping you an email at midnight keeps everything going on a timely basis. If we have your email address, we can send you the information so you can track the package at ups.com

Thanks.

Dann

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