Time to Shipping, (incredibly long answer...)

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Time to Shipment, REALLY Long Answer...

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If there are certain parts that are more critical than others, please let us know. We can alway ship what we have right away.
If we hold the order while waiting for a shipment to us, or to find some oddball piece to help complete your order (and save you shipping) it will delay the order. We don't want your order to sit here either! The order can always be placed with a "Ship What You Have Right Now" request. We will comply with that request unless is it obvious by what's missing that shipping it isn't going to solve anyone's problems. An emailed order may make this easier as you can simply put a check mark by the items (if any) that you would want the order held for, etc.

The time delay for the order to leave here varies considerably. The orders are processed after the phone is turned off at 5 or 6pm. Many nights there are just too many to do in a single night and it can take many nights or until the weekend to catch up. Expect it to take awhile and be pleasantly surprised if it doesn't. The chances of something going out the same day or the next day is hard but we work to do that.

Orders called in or sent in with no part numbers are also delayed. Why spend the time getting ONE order out when we can probably get 4 other orders out, that a customer already researched, in the same amount of time? If the item's not on the website, that's different. You can always email for directional help or other help if the item is missing (or unfindable) If you have all the prices off of the website THAT DAY we know there is no problem and can run the order through. These days printing website pages is a complete waste of time. Don't assume because you looked at the website last week that the price hasn't changed. If you send your order in WITH the prices we'll know we are all on the same page, uh so to speak. : -)

If you are ordering any used items, these can slow things down as well, as the item(s) may have to acquired from one of our storage areas, some of which are many miles away. In some cases it may have to wait until we can remove the item from a car. You should always specify when ordering a used part if a new part is OK. You can order a used part and put "N-OK" or something so we know that is an option. This is just to give you the option of speeding up your order, we are very happy to see the used stuff drift out of here.

If we encounter a problem with your card it will usually delay things tremendously. If you are ordering with a charge card / debit card I would encourage you to be aware of your balance. Although the computer can send a standard form note to you the same day there is a problem (if your order or a note to us was emailed), whoever is packing orders will almost always have too many anxious folks awaiting THEIR order to stop and deal with an incorrect billing address, an overdrawn card, a shipping address not on file with Visa/MC/Discover Merchant Services, or other incorrect information.

It can take an extreme amount of time to solve these problems and they aren't ours to solve. Some banks, recoiling because some of their customers are finally angry the bank is selling their personal information have gone the other direction and sometimes won't even cooperate with ANY attempt we make to resolve something FOR YOU. Some banks and card providers don't even provide their correct phone number to merchant services, or are not available 24 hours a day. If you have sent an email at the time you ordered (regardless of how you actually ordered) you'll get an update quick. If not please don't get PO'd when your order sits. We just don't feel it is fair to slown down other orders. Always provide the phone number on your charge card for customer service when you order.

Visa/MC/Discover have advised us under most circumstances NOT TO RE-RUN a card that has been "declined."
Having a card declined does not mean there is anything wrong with YOU. Some card providers will decline a transaction if ordering from a long distance is new to you. (trying to protect you); or if the card hasn't been used in a long time.

For years I never used my card for anything but to guarantee car rentals. I walked into an auto parts store with ZERO money and had to use it for $25. DECLINED DECLINED DECLINED.

So don't worry that we are thinking anything horrible if it happens; it is part of living in this century as is wondering through "phone trees" or talking to someone from your bank who is in Pakistan or someplace; or having to put crap gas (ethanol) in your car.

NOTE:

Email is great, but if your name is not in the address the email is worthless and we will never find it after we read it once.

Actual address should be enclosed <coolcar@bigdog.com> with your name in front either loose or in quotes:

Jonathon Doe <coolcar@bigdog.com> or

"Jonathon Doe" <coolcar@bigdog.com>

If your name is in the email address itself: JonthanDoe@bigdog.com then we can also find your email.

If your email is not like this it makes it extremely difficult to find your email. Your mail program or browser can make this change easily.

You can still call as you have for 40 years (some of you have been with us that long!).

So on the subject of "how long will my order take" all I can honestly say is we'll ship what we can when we can as soon as we can...

Thank you.

Back to Delivery Time

...	Time to Shipment, REALLY Long Answer...	...
	If there are certain parts that are more critical than others, please let us know. We can alway ship what we have right away. If we hold the order while waiting for a shipment to us, or to find some oddball piece to help complete your order (and save you shipping) it will delay the order. We don't want your order to sit here either! The order can always be placed with a "Ship What You Have Right Now" request. We will comply with that request unless is it obvious by what's missing that shipping it isn't going to solve anyone's problems. An emailed order may make this easier as you can simply put a check mark by the items (if any) that you would want the order held for, etc. The time delay for the order to leave here varies considerably. The orders are processed after the phone is turned off at 5 or 6pm. Many nights there are just too many to do in a single night and it can take many nights or until the weekend to catch up. Expect it to take awhile and be pleasantly surprised if it doesn't. The chances of something going out the same day or the next day is hard but we work to do that. Orders called in or sent in with no part numbers are also delayed. Why spend the time getting ONE order out when we can probably get 4 other orders out, that a customer already researched, in the same amount of time? If the item's not on the website, that's different. You can always email for directional help or other help if the item is missing (or unfindable) If you have all the prices off of the website THAT DAY we know there is no problem and can run the order through. These days printing website pages is a complete waste of time. Don't assume because you looked at the website last week that the price hasn't changed. If you send your order in WITH the prices we'll know we are all on the same page, uh so to speak. : -) If you are ordering any used items, these can slow things down as well, as the item(s) may have to acquired from one of our storage areas, some of which are many miles away. In some cases it may have to wait until we can remove the item from a car. You should always specify when ordering a used part if a new part is OK. You can order a used part and put "N-OK" or something so we know that is an option. This is just to give you the option of speeding up your order, we are very happy to see the used stuff drift out of here. If we encounter a problem with your card it will usually delay things tremendously. If you are ordering with a charge card / debit card I would encourage you to be aware of your balance. Although the computer can send a standard form note to you the same day there is a problem (if your order or a note to us was emailed), whoever is packing orders will almost always have too many anxious folks awaiting THEIR order to stop and deal with an incorrect billing address, an overdrawn card, a shipping address not on file with Visa/MC/Discover Merchant Services, or other incorrect information. It can take an extreme amount of time to solve these problems and they aren't ours to solve. Some banks, recoiling because some of their customers are finally angry the bank is selling their personal information have gone the other direction and sometimes won't even cooperate with ANY attempt we make to resolve something FOR YOU. Some banks and card providers don't even provide their correct phone number to merchant services, or are not available 24 hours a day. If you have sent an email at the time you ordered (regardless of how you actually ordered) you'll get an update quick. If not please don't get PO'd when your order sits. We just don't feel it is fair to slown down other orders. Always provide the phone number on your charge card for customer service when you order. Visa/MC/Discover have advised us under most circumstances NOT TO RE-RUN a card that has been "declined." Having a card declined does not mean there is anything wrong with YOU. Some card providers will decline a transaction if ordering from a long distance is new to you. (trying to protect you); or if the card hasn't been used in a long time. For years I never used my card for anything but to guarantee car rentals. I walked into an auto parts store with ZERO money and had to use it for $25. DECLINED DECLINED DECLINED. So don't worry that we are thinking anything horrible if it happens; it is part of living in this century as is wondering through "phone trees" or talking to someone from your bank who is in Pakistan or someplace; or having to put crap gas (ethanol) in your car. NOTE: Email is great, but if your name is not in the address the email is worthless and we will never find it after we read it once. Actual address should be enclosed <coolcar@bigdog.com> with your name in front either loose or in quotes: Jonathon Doe <coolcar@bigdog.com> or "Jonathon Doe" <coolcar@bigdog.com> If your name is in the email address itself: JonthanDoe@bigdog.com then we can also find your email. If your email is not like this it makes it extremely difficult to find your email. Your mail program or browser can make this change easily. You can still call as you have for 40 years (some of you have been with us that long!). So on the subject of "how long will my order take" all I can honestly say is we'll ship what we can when we can as soon as we can... Thank you.