Datsun Roadster Parts from Rallye Enterprises, Ltd.

...	Time to Shipment, REALLY Long Answer...	...
	In addition to the UPS map on the previous page, arrival date is affected by WHEN we ship the parts. If there are certain parts that are more critical than others, please let us know. We can alway ship what we have right away. Unfortunately, it is getting virtually impossible to keep everything you may want in stock at all times. There is NO certainty that even if we check stock when you call that the part will be available whenyour order crosses the shipping table, there' just too much stuff going in an out of here. I only have time to update the computer inventory once a month and that's just for accounting purposes, not for stock checking. An emailed order can be checked far more accurately then one called in. If there is one part that is critical you can request we email you with any problems filling the order. Although we do our darndest to keep ahead of the flow, many items cannot just be ordered and shipped to us on a continuing basis, we have to scrounge for them. Many of you have enjoyed being able to get the most obscure part from us at any time. We will continue to try to satisfy that demand, but it gets tough sometimes. If we hold the order while waiting for a shipment to us, or to find some oddball piece to help complete your order (and save you shipping) it will delay the order. We don't want your order to sit here either! The order can always be placed with a "Ship What You Have Right Now" request. We will comply with that request unless is it obvious by what's missing that shipping it isn't going to solve anyone's problems. A faxed in or emailed order may make this easier as you can simply put a check mark by the items (if any) that you would want the order held for, etc. I don't know why 12 people need waterpumps one week and then no one wants one for 3 weeks, but that's the way it seems to happen. Supplies are occasionally sporadic which adds to the fun. The more items you order the bigger the chance one or more items may be out of stock. We have to guess (until you tell us) whether it's better to ship what we have regardless or hold an order until a certain item(s) arrive. The time delay for the order to leave here varies considerably. The orders are processd after the phone is turned off at 5 or 6pm. Many nights there are just too many to do in a single night and it can take many nights or until the weekend to catch up. In many cases this year it has taken over a week or 10 days just to get an order together. Expect it to take awhile and be pleasantly surprised if it doesn't. The chances of something going out the same day or the next day is just about zip anymore. We have no desire to have something sit here that has been ordered. It's getting a bit frustrating for us too, not being able to complete an order when we want, either from the shrinking parts supply or the order volume. Sometimes retiring looks like a might pleasant alternative. But we keep chugging along. Orders called in or sent in with no part numbers are also delayed. Why spend the time getting ONE order out when we can probably get 4 other orders out, that a customer already researched, in the same amount of time? If the item's not on the website, that's different. You can always email for directional help or other help if the item is missing (or unfindable) If you have all the prices off of the website THAT DAY we know there is no problem and can run the order through. These days printing website pages is a complete waste of time. Don't assume because you looked at the website last week that the price hasn't changed. If you send your order in WITH the prices we'll know we are all on the same page, uh so to speak. : -) If you are ordering any used items, these can slow things down as well, as the item(s) may have to acquired from one of our storage areas, some of which are many miles away. In some cases it may have to wait until we can remove the item from a car. You should always specify when ordering a used part if a new part is OK. You can order a used part and put "N-OK" or something so we know that is an option. This is just to give you the option of speeding up your order, we are very happy to see the used stuff drift out of here. If we encounter a problem with your card it will usually delay things tremendously. If you are ordering with a charge card / debit card I would encourage you to be aware of your balance. Although the computer can send a standard form note to you the same day there is a problem (if your order or a note to us was emailed), whoever is packing orders will almost always have too many anxious folks awaiting THEIR order to stop and deal with an incorrect billing address, an overdrawn card, a shipping address not on file with Visa/MC/Discover Merchant Services, or other incorrect information. It can take an extreme amount of time to solve these problems and they aren't ours to solve. Some banks, recoiling because some of their customers are finally angry the bank is selling their personal information have gone the other direction and sometimes won't even cooperate with ANY attempt we make to resolve something FOR YOU. Some banks and card providers don't even provide their correct phone number to merchant services, or are not available 24 hours a day. If you have sent an email at the time you ordered (regardless of how you actually ordered) you'll get an update quick. If not please don't get PO'd when your order sits. We just don't feel it is fair to slown down other orders. Visa/MC/Discover have advised us under most circumstances NOT TO RE-RUN a card that has been "declined." We'd of course like to clear everything in 1 hour! Some days it actually happens, but days slow enough to do that are getting rare.. We usually can give an estimate if you email a request. That will allow me to actually check the order flow and the parts that are going to be "lost" doing . Anything said over the phone has a much higher change of being wrong. We don't have people sitting on their hands waiting for something to do. This isn't the Mega-Lo-Mart. The orders that are emailed in save a tremendous amount of time on this end, and those orders get priority. Most of the people that do that either fax in or call in their charge info. Or fax in the whole order. If you have an email address you should still zap us with that if you are going to fax. If we have any questions we can then email you back. I can answer 10 emails in the time it takes me to type up something, go get it printed, carry it to the fax etc etc. The emails I have access to in different locations, so going back and forth with my questions and answers can be done on just about all hours of the week. I have a tendency to crank out email answers while I'm doing other things. Outbound faxes can sit a bit. NOTE: Email is great, but if your name is not in the address the email is worthless and we will never find it after we read it once. Actual address should be enclosed <coolcar@bigdog.com> with your name in front either loose or in quotes: Jonathon Doe <coolcar@bigdog.com> or "Jonathon Doe" <coolcar@bigdog.com> If your email is not like this we can't contact you and your order could easily stall until you email again or call. Your email program or browser can make this change easily. You can still call as you have for 30 years (some of you have been with us that long!). So on the subject of "how long will my order take" all I can honestly say is we'll ship what we can when we can as soon as we can... Thank you.